Getting this posted took me awhile but I think I finally figured it out. The music I referenced at the end but here it is again: Musopen by Georg Philipp Telemann.
Customer Service is so important, and we do need to remember everyone needs to be greeted with a smile and people can even tell if you are smiling on the phone. :)
Michelle, I really like your reference to the babies. I think that is a great way to tell a "plain ol' statistic." Sometimes we hear stat after stat and start to tune them out, but incorporating a shocker like that will help people remember the stat. Thanks!
Customer Service was a great topic. You are so right about eye contact, smile, and say hello. I was just talking to someone yesterday about when, as a customer, I checkout and pay for something, a thank you is necessary, too! Good job!
That was well done and a great reminder to be polite and responsive to everyone you encounter in the work place. The statical comparisons were funny and useful for perspective.
Customer Service is so important, and we do need to remember everyone needs to be greeted with a smile and people can even tell if you are smiling on the phone. :)
ReplyDeleteMichelle,
ReplyDeleteI really like your reference to the babies. I think that is a great way to tell a "plain ol' statistic." Sometimes we hear stat after stat and start to tune them out, but incorporating a shocker like that will help people remember the stat. Thanks!
Customer Service was a great topic. You are so right about eye contact, smile, and say hello. I was just talking to someone yesterday about when, as a customer, I checkout and pay for something, a thank you is necessary, too! Good job!
ReplyDeleteThat was well done and a great reminder to be polite and responsive to everyone you encounter in the work place. The statical comparisons were funny and useful for perspective.
ReplyDeleteLove your "uhm" sound :) Because I know you I can imagine your facial expressions too ;)
ReplyDelete